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  • Customers like
    • Power when it worked3
    • Service1
    • quality1
  • Customers don't like
    • Product did not work2
    • Resolution so far2
    • Warrenty2

  • Jul 29
  • Landscaping and Gardening
  • Cole Harbour, Nova Scotia
  • Blower And Vacuum
  • 6
  • REVIEW RATING 3/5

Shredder/vac does not work well. Clogs easily. Took it to the dealer. I am told by the dealer that you are not supposed to suck up dirt or small sticks. Really???? Dealer charged me 28.00 to clean it out. Complained to stihl. They tell me I have to clean the leaves with a broom or a rake befor I shred them. Really???? This unit is a piece of *** and Stihl does not back their... Read more

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  • From mobile
  • Stihl
  • Jul 23
  • by anonymous
  • #670961

purchased a Stihl MS 271 farm boss we used it 3 times would not cut took it in to dealer for chain sharpening and bought a new spare chain still wouldn't cut took it back bad oil pump after less than 3 hours of use horrible customer service from the dealer and sthil the dealer also sharpened the chain wrong never will buy a sthil again Add comment

  • Jul 19
  • Landscaping and Gardening
  • Boyertown, Pennsylvania
  • Stihl Ms 660 Magnum Chainsaw
  • 26
  • REVIEW RATING 3/5

Disappointed and frustrated. Spent over $1,000.00 on brand new MS-660 that will not start. Didn't start when I bought it. Took it back. Started for 2 weeks and stopped. Took it back. Started for a couple weeks and stopped. Always difficult to impossible to restart when warm. I want a new saw. Plenty of time on warranty. We will see what they say now. Always have had Stihls and found them to be... Read more

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  • Jul 18
  • Landscaping and Gardening
  • Rockaway Township, New Jersey
  • Stihl Ms 270 Farm Boss Chainsaw
  • 17
  • REVIEW RATING 4/5

I am a consumer user who uses chainsaws to feed my wood stove. Several years back I bought a MS 270 thinking the great name of stihl would serve me well, and put down a pretty penny to buy it. All seemed fine but then a month after the warranty expired the flywheel broke and the dealer and Stihl were unable to offer any explanation, or do anything to make up for it, like the name should stand for... Read more

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  • Jul 01
  • Landscaping and Gardening
  • Charlottesville, Virginia
  • Stihl Commercial Hedge Trimmer
  • 38
  • REVIEW RATING 4/5

I have a commercial grade stihl hedge trimmer. One blade broke (my fault). I called my dealer and asked to get a replacement blade. Stihl only had readily available sets of blades, at $110 each, I only needed one. They said I could get 1, but it would take two weeks. Ok, I would wait. I waited 3 weeks, called dealer, and Stihl told them at least two more weeks. Now, I have to go buy... Read more

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  • From mobile
  • Stihl
  • Jun 30
  • by anonymous
  • #658493

The stihl off 49 st and 112 ave n in st pete fl is constantly adding extra money on invoices, pocketing money from stihl by not including purchasing and services on the receipts, and consistently stealing from everyone, every single time I am in there. Add comment

  • Jun 26
  • Landscaping and Gardening
  • Palermo, Maine
  • Stihl Ms230 Chainsaw
  • 56
  • REVIEW RATING 4/5

"Thank you for the purchase and use of a STIHL MS 230C Chain Saw. I am sorry to hear of the compression issue you are having. Your saw came with a one year warranty for defects in materials or workmanship having run for almost 7 years I do not believe it was a defect. The loss of compression may have been caused by a damaged part seal or intake, may also been caused by an improper storage or... Read more

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  • Jun 09
  • Landscaping and Gardening
  • Rochester, New York
  • Electric Hedge Trimmer
  • 79
  • REVIEW RATING 3/5

i am a Landscaper. I am Meticulous about Equipt. Service & Maintenance. I have many pieces of Equipt. that are many, many years old & will continue to be very efficient & reliable for many, many more. Unfortunately, the Stihl Commercial Products that I have purchased over the last decade have proved to be Unreliable & costly to maintain. In some cases, the expensive Hedge... Read more

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  • Jun 08
  • Landscaping and Gardening
  • Newport News, Virginia
  • Air Filter
  • 99
  • REVIEW RATING 4/5

I went to my local dealer to buy an air filter for an old MS 290 Farm Boss. This clown(dealer) tried to charge me $41.00 for an air filter. So I contacted Stihl to ask what the MSRP of an air filter was. Just so I could get a ballpark idea of what they usually go for. You would have thought I asked to sniff the Queen Mothers panties. This clown at Stihl acted like it was some kind of super... Read more

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  • From mobile
  • Stihl
  • May 31
  • by anonymous
  • #643177

Bought a 16" chainsaw, in the middle of the first use it quit working. Took it to exchange the chainsaw but was told stihl does not allow exchanges or returns. A new chainsaw should not have problems!! They fixed it charged us a labor fee because they said it quit working because it needed a tune up! Really a brand new chainsaw needs a tune up very disappointed and pissed Add comment

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