Stihl Complaints and Reviews

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Stihl
Main address: 536 Viking Dr 23452- 7316 Virginia Beach VA
1-800-GO-STIHL, , http://www.stihlusa.com/contact.php
  • 46 complaints
  • $6K claimed losses
  • $130 average
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  • Jul 07
  • Appliances and Electronics
  • Moncton, New Brunswick
  • Chain Saw
  • 10

My 180 saw which Is 2 years old and used 1 week every year to cut firewood- so 2 weeks worth of work and the starter has fell apart, the chain tightner broke and the handlebars split! And then I take it to Green Diamond in Moncton to get it fixed and they charge $80 an hour to fix chainsaws!!! So stay away from them , they are a bunch of scam artists, preying on the little guy! SO STAY AWAY FROM... Read more

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  • Jul 07
  • Landscaping and Gardening
  • Fort Worth, Texas
  • Grass Trimmer
  • 12

I am a very dedicated Stihl customer owning a trimmer, chain saw, pole pruner, edger, blower, hedge trimmer, sprayers, etc. My last purchase was the grass trimmer and I immediately had a few problem with it. Nothing serious, but for example, the first time I used it the nylon string broke off inside the head. This meant I had to take the head apart to restring the machine. I happened the... Read more

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  • Apr 06
  • Landscaping and Gardening
  • Chantilly, Virginia
  • Electric Chainsaw
  • 1
  • 9

Maybe I'm doing something wrong, but have just purchased a brand new MS290 and am following the sales guys and manual's exact start-up steps and the pull cord doesn't engage at all - just pulls easy without catching to the engine. Unfortunately, at 5:00 p.m. on Sunday, both the Stihl customer service AND the dealers are closed, so I am stuck to wait until Monday. Any suggestions? xxxxx xxxx xxx... Read more

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  • Mar 19
  • Appliances and Electronics
  • Orlando, Florida
  • Equipment Repair
  • 26

Rebuilt her with a MS 390 overhaul kit. Runs great, starts every time. I recommend mixing your oil a little on the rich side and if she ever starts running at a higher rpm than usual at start-up, you could be running lean or sucking air. Love by STIHL, wouldn't own anything else. You can remove stops on carb adjustments. I purchased an aftermarket carb, it doesn't come with stops. The only... Read more

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  • Feb 08
  • Service Centers and Customer Services
  • Englewood, Colorado
  • Gas Cap Replace
  • 1
  • 34

I owned an 034 AV for about 20 years,never had a problem out of the ordinary . It finally died last year so I bought a MS 362 from Bucheits. Big mistake!!! It floods 19 out of 20 times you try to start it and had to replace the gas cap and pull cord already. I heat with wood so I use a saw a lot. There is nothing more aggravating than having to cut wood when its cold and the saw won't start... Read more

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  • Jan 24
  • Appliances and Electronics
  • Newark, New Jersey
  • Stihl Chainsaw
  • 1
  • 82

I bought a $480 Stihl chainsaw and used only premium gas with their oil. After one year of use, I tried to re-start it while sawing logs and it would not start. I brought it back to the Stihl store in NJ, left it and returned in one week to be told that it was not worth repairing due to sub-standard fuel used. I had brought it to them with the fuel in it and they said they would have the... Read more

Was this review helpful? 1 0

  • Oct 07, 2013
  • Landscaping and Gardening
  • Trimmer
  • 2
  • 62

Contacted Retailer and they Stated that is was a common complaint but not under warranty, Contacted Stilh and they said that the dealer should explained that to only pull lightly and not to far because of the special gears etc. The main problem is that the pull rope is cheap. The repair cost me $4 for the pulley rope and $37 for the repair. So I had to spend $41 to repair a *** eater that I paid... Read more

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  • Aug 18, 2013
  • Landscaping and Gardening
  • Elwood, Indiana
  • Trimmers
  • 2
  • 105

Where to start... To be honest Sthil tools are what my brother and I prefer to use for our businesses. Here recently we have had problems with two of our trimmers. The new 40 model to be exact. We have three we have recently purchased and the first one runs fine. The other two run for a few mins and foul the plugs to the point that they won't run. Like i said i prefer Sthil so first thing i call... Read more

Was this review helpful? 0 4

  • Jul 14, 2013
  • Landscaping and Gardening
  • Holt, Michigan
  • Trimmer
  • 130

Yes, fully admit I ran ethanol blended fuel through them . Dealer did not tell me otherwise until I brought the string trimmer, chainsaw and hedge trimmer back for service. They replaced carbs on both new trimmers and since that very expensive service, I burned nothing but expensive Stihl premix fuel with no ethanol. They ran for only two sessions of yard work and are back to their old tricks.... Read more

Was this review helpful? 0 6

  • Jun 20, 2013
  • Landscaping and Gardening
  • Talihina, Oklahoma
  • Sthil Ms 181C
  • 2
  • 126

The bar pinched while cutting a tree about 8" around. I was going to pull it out and the whole top handle and trigger handle came completely off in my hands. So then I started to rock the tree back and forth. When the tree gave and fell it caused the chainsaw to flip over the tree and hit the ground. Once I retrieved the saw it had broke the chain break lever off and the primer bulb in half the... Read more

Was this review helpful? 3 17
 
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