Stihl Complaints and Reviews

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Stihl
Main address: 536 Viking Dr 23452- 7316 Virginia Beach VA
1-800-GO-STIHL, , http://www.stihlusa.com/contact.php
  • 50 complaints
  • $6K claimed losses
  • $119 average
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  • Oct 26
  • Landscaping and Gardening
  • Stihl Trimmer
  • 11

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the head. To say it is difficult to take apart and re-feed the line is an understatement. Then it happened 6 more times in the span of maybe 10 minutes. i took it back and receive lots of argument from the distributor. Seems because it will start, they do not view the fact that the... Read more

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  • Sep 24
  • Landscaping and Gardening
  • Oxford, Massachusetts
  • Defective Blower
  • 86

Bought this blower in August. I've only been able to start it a couple of times. I followed the instruction manual word for word but it still refuses to start. Took it to the dealer and they said it was flooded and they dried out the plug and it finally started. They told me not to prime it just use the choke. Got home and did what they said and it won't start. I replaced the plug with a... Read more

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  • Sep 15
  • Appliances and Electronics
  • Chainsaw Problems
  • 117

My brand new Stihl wouldn't start, not even once. Fortunately Big R took it back, after failing to start it themselves. The issue is these *** 2 stroke motors. Any chainsaw will work well during a certain window, but they are all bound to fail. Let's reinvent the wheel. A properly geared 4 stroke motor is the answer. It's either that, or an electric saw and a generator. The problem with... Read more

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  • Aug 07
  • Landscaping and Gardening
  • Faulty Saw
  • 120

West Virginia outdoor power was given an 034 chain saw to replace a broken handle. After getting th saw back it was placed in storage from Jan 2014 until July. When I retrieved the saw to cut down some trees blower over by the wind. It ran for a short time and shut off. After closer inspection, lines were not put back on securely, wrong bolts in muffler. I then returned the saw to West Virginia... Read more

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  • Jul 07
  • Appliances and Electronics
  • Moncton, New Brunswick
  • Chain Saw
  • 86

My 180 saw which Is 2 years old and used 1 week every year to cut firewood- so 2 weeks worth of work and the starter has fell apart, the chain tightner broke and the handlebars split! And then I take it to Green Diamond in Moncton to get it fixed and they charge $80 an hour to fix chainsaws!!! So stay away from them , they are a bunch of scam artists, preying on the little guy! SO STAY AWAY FROM... Read more

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  • Jul 07
  • Landscaping and Gardening
  • Fort Worth, Texas
  • Grass Trimmer
  • 158

I am a very dedicated Stihl customer owning a trimmer, chain saw, pole pruner, edger, blower, hedge trimmer, sprayers, etc. My last purchase was the grass trimmer and I immediately had a few problem with it. Nothing serious, but for example, the first time I used it the nylon string broke off inside the head. This meant I had to take the head apart to restring the machine. I happened the... Read more

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  • Apr 06
  • Landscaping and Gardening
  • Chantilly, Virginia
  • Electric Chainsaw
  • 2
  • 2
  • 99

Maybe I'm doing something wrong, but have just purchased a brand new MS290 and am following the sales guys and manual's exact start-up steps and the pull cord doesn't engage at all - just pulls easy without catching to the engine. Unfortunately, at 5:00 p.m. on Sunday, both the Stihl customer service AND the dealers are closed, so I am stuck to wait until Monday. Any suggestions? xxxxx xxxx xxx... Read more

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  • Mar 19
  • Appliances and Electronics
  • Orlando, Florida
  • Equipment Repair
  • 97

Rebuilt her with a MS 390 overhaul kit. Runs great, starts every time. I recommend mixing your oil a little on the rich side and if she ever starts running at a higher rpm than usual at start-up, you could be running lean or sucking air. Love by STIHL, wouldn't own anything else. You can remove stops on carb adjustments. I purchased an aftermarket carb, it doesn't come with stops. The only... Read more

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  • Feb 08
  • Service Centers and Customer Services
  • Englewood, Colorado
  • Gas Cap Replace
  • 1
  • 1
  • 99

I owned an 034 AV for about 20 years,never had a problem out of the ordinary . It finally died last year so I bought a MS 362 from Bucheits. Big mistake!!! It floods 19 out of 20 times you try to start it and had to replace the gas cap and pull cord already. I heat with wood so I use a saw a lot. There is nothing more aggravating than having to cut wood when its cold and the saw won't start... Read more

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  • Jan 24
  • Appliances and Electronics
  • Newark, New Jersey
  • Stihl Chainsaw
  • 1
  • 1
  • 232

I bought a $480 Stihl chainsaw and used only premium gas with their oil. After one year of use, I tried to re-start it while sawing logs and it would not start. I brought it back to the Stihl store in NJ, left it and returned in one week to be told that it was not worth repairing due to sub-standard fuel used. I had brought it to them with the fuel in it and they said they would have the... Read more

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