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2.0 Based on 21 reviews
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  • Customers like
    • Power when it worked 5
    • All products until this issue 2
    • quality 1
  • Customers don't like
    • Quality 3
    • Product did not work 3
    • Warrenty 2

Thought I was making the right choice of spending a little more money, buying from local dealer. Used no more than 5 hours.. stopped running during idle.. seems like company's easy way out is to say ( Fuel Related Problems ) They were of no help .. no warranty. all my other similar small outdoor equipment , 2 cycle rotor tiller.. 2 cycle back pack leaf blower run fine using same fuel. The cost they wanted to repair equals buying another trimmer.... Read more

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I Ruenell Rudison have brought my stihl hand held blower back to Cowans ace hardware in Conyers Ga five times to get jerked around. I asked for and upgrade even offered to pay the difference but got rejected. Stihl customer service said they have discontinued this product but i was sold one in Sept 2015 can anyone help me Rue 678-608-6801 Thanks.Customer reviews have shown this product to be flawed and of low quality.I Have a small Landscape... Read more

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  • Stihl
  • May 06
  • #842817

I bought a new Stihl chainsaw hoping to get the best and I got the worst piece of *** chainsaw in the world don't buy Stihl products Add comment

I had a serious problem with a new Stihl saw. It actually caught fire the first time I used it. It shot out flames internally after 15 minutes of use. Customer service at the dealer and company has been poor. The dealer had to check if this is "covered under warranty" as required by Stihl. So I left a written complaint about the saw at the Stihl website - no response. I tried to contact Stihl at their 800 number and was cut-off twice. I have... Read more

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Before the warranty expired the lawn mover quit starting ,called the Stihl customer service representative in my area to find the nearest service workshop ,who told me online purchases need to be serviced by dealer who sold me the item ,well that perticular dealer is nowhere to be found,he probably went out of business or dyed ,regarding a Company like Stihl one would think that warranty issues would be honored worldwide,and not a problem with... Read more

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Don't waste your money on STihl products because they do not stand by their warranties and if I can help it I will post this everywhere online so potential customers that's thinking about buying your products can know before what they are getting into, because I think your products aren't what they are hyped up to be. I tried everything to get them to solve my problem but they did not stand by their word. The company sucks and everyone will... Read more

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I have long been a customer of Stihl. They make a solid product. I admire their support of independent dealer vs. big box distribution strategy. The products are usually solid. I own several chain saws, two *** wackers, a leaf blower, and a shop vac.Recently I bought a replacement filter for the shop vac. It was, to my surprise, $49. I have been in the equipment business for quite a while. This filter is not high engineering. I feel less than... Read more

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As a past Stihl dealer just before they changed the numbering system for over 15 years, I've found the product then was god , but the company was at the end *** heads ,, they screwed about 400 of us dealers . I had enough of them and told the president of the northeastern devision to pound sand ,, yeah we didn't see eye too eye ,, very poor company to dealer support if you were a dealer in a low sales aria ,, i was A jonsered dealer as well... Read more

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Just bought a new sthil 291 chainsaw I flooded the engine and went to remove the spark plug. It was in so tight I'm surprised that they didn't strip the cylinder head installing it and when it finally broke loose my finger busted open against the saw. I'd like to have a few words with the gorilla that tightened it Add comment

An expensive stihl chainsaw 362 model stopped working before it's second gas fill up. Purchased January 5 2016. Stihl is not sending parts to dealer and not replacing chainsaw. I have owned other stihl chainsaws for years and they work fine, but seems when have problem stihl very unwilling to support its customers. A very expensive loss. The chainsaw smokes and does not idle. Dealer has run tests on machine but wants stihl to send parts. This... Read more

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