Stihl Complaints and Reviews

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Stihl
Main address: 536 Viking Dr 23452- 7316 Virginia Beach VA
1-800-GO-STIHL, , http://www.stihlusa.com/contact.php
  • 52+1 mobile complaints
  • $11K claimed losses
  • $208 average
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  • Nov 09
  • Landscaping and Gardening
  • Great Falls, Virginia
  • Stihl Chain Saw
  • 48

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after little use. Dealer had the saw all Summer; then Stihl agreed to sell me a new engine assembly for $150. After one use. Saw would not run on new gas. Tried several gas stations for fresh gas. Deal says carb plugged and told me to use JUST TRUFUEL 50:1 I read here on internet... Read more

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  • Nov 04
  • Landscaping and Gardening
  • Newnan, Georgia
  • Warranty Coverage
  • 40

Stihl says they have a 2 year warranty; however, when anything breaks they say it is not covered. The Stihl dealers charge $60-$80 per hour to look at the equipment and then show you why the repair needed is not warranty. It costs $120. or more to drop off a 1 year old blower with a blown up engine; only to have the dealer say that it is not covered by warranty. We ran Stihl for many years, but... Read more

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  • From mobile
  • Stihl
  • Nov 03
  • by anonymous
  • #553819

I am a stihl technician of over 10 years and rarely have any stihl products come back for warranty work. The only problems are when the users don't take care of their equipment or fail to operate them correctly. Stihl is a great company and makes great products. Instead of complaining it would be beneficial to find out what is happening and why your product is "malfunctioning". Add comment

     

  • Oct 26
  • Landscaping and Gardening
  • Stihl Trimmer
  • 40

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the head. To say it is difficult to take apart and re-feed the line is an understatement. Then it happened 6 more times in the span of maybe 10 minutes. i took it back and receive lots of argument from the distributor. Seems because it will start, they do not view the fact that the... Read more

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  • Sep 24
  • Landscaping and Gardening
  • Oxford, Massachusetts
  • Defective Blower
  • 111

Bought this blower in August. I've only been able to start it a couple of times. I followed the instruction manual word for word but it still refuses to start. Took it to the dealer and they said it was flooded and they dried out the plug and it finally started. They told me not to prime it just use the choke. Got home and did what they said and it won't start. I replaced the plug with a... Read more

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  • Sep 15
  • Appliances and Electronics
  • Chainsaw Problems
  • 185

My brand new Stihl wouldn't start, not even once. Fortunately Big R took it back, after failing to start it themselves. The issue is these *** 2 stroke motors. Any chainsaw will work well during a certain window, but they are all bound to fail. Let's reinvent the wheel. A properly geared 4 stroke motor is the answer. It's either that, or an electric saw and a generator. The problem with... Read more

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  • Aug 07
  • Landscaping and Gardening
  • Faulty Saw
  • 139

West Virginia outdoor power was given an 034 chain saw to replace a broken handle. After getting th saw back it was placed in storage from Jan 2014 until July. When I retrieved the saw to cut down some trees blower over by the wind. It ran for a short time and shut off. After closer inspection, lines were not put back on securely, wrong bolts in muffler. I then returned the saw to West Virginia... Read more

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  • Jul 07
  • Appliances and Electronics
  • Moncton, New Brunswick
  • Chain Saw
  • 99

My 180 saw which Is 2 years old and used 1 week every year to cut firewood- so 2 weeks worth of work and the starter has fell apart, the chain tightner broke and the handlebars split! And then I take it to Green Diamond in Moncton to get it fixed and they charge $80 an hour to fix chainsaws!!! So stay away from them , they are a bunch of scam artists, preying on the little guy! SO STAY AWAY FROM... Read more

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  • Jul 07
  • Landscaping and Gardening
  • Fort Worth, Texas
  • Grass Trimmer
  • 186

I am a very dedicated Stihl customer owning a trimmer, chain saw, pole pruner, edger, blower, hedge trimmer, sprayers, etc. My last purchase was the grass trimmer and I immediately had a few problem with it. Nothing serious, but for example, the first time I used it the nylon string broke off inside the head. This meant I had to take the head apart to restring the machine. I happened the... Read more

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  • Apr 06
  • Landscaping and Gardening
  • Chantilly, Virginia
  • Electric Chainsaw
  • 2
  • 2
  • 127

Maybe I'm doing something wrong, but have just purchased a brand new MS290 and am following the sales guys and manual's exact start-up steps and the pull cord doesn't engage at all - just pulls easy without catching to the engine. Unfortunately, at 5:00 p.m. on Sunday, both the Stihl customer service AND the dealers are closed, so I am stuck to wait until Monday. Any suggestions? xxxxx xxxx xxx... Read more

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