362 chainsaw broken Stihl not honoring warranty
An expensive stihl chainsaw 362 model stopped working before it's second gas fill up. Purchased January 5 2016.
Stihl is not sending parts to dealer and not replacing chainsaw. I have owned other stihl chainsaws for years and they work fine, but seems when have problem stihl very unwilling to support its customers. A very expensive loss.
The chainsaw smokes and does not idle.
Dealer has run tests on machine but wants stihl to send parts. This is a very expensive chainsaw for me about $750 and very disappointing the two year warranty is not being honored.
Reason of review: Damaged or defective.
Monetary Loss: $750.
Preferred solution: Deliver product or service ordered.
Stihl Cons: Quality.
Location: Myers Corner, New York
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Comments
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It's a faulty control module. Once it goes, everything is effected.
It's the brain. It controls the solenoid. My shop has covered tons of these under warranty. Talk directly to the regional tech that looks at warranty repairs.
Dealer shouldn't be *** on this. It's happening everywhere.