Stihl
Reviews and Complaints
Problems the problem seems like a factory defect but they but they offered no help, very disappointed in the customer service from stihl
Preferred solution: Fix the problems with no cost to myself
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Verified ReviewerMS261 catastrophic failure
Preferred solution: Price reduction
User's recommendation: At the very least, do not go to Precision Small Engines in College Park, md.
Compensation for 1st degree burn on my forearm
The Stihl weed Wacker has burned my forearm poor design with the muffler would like anew model and some kind of compensation for the pain and hassel I'm waiting for a letter from Stihl corporate headquarters but still no response it's been 3weeks since I reported it and when the inventory happened I need that machine for my yard it's crucial I recieved another weed Wacker anew model asap and compensation of some sort for all the trouble sincerely Michael martin
Terrible customer service
Preferred solution: Repair or replacement
User's recommendation: Don’t buy Stihl products
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Verified ReviewerChainsaw parts
Preferred solution: Called
Brake locked ms 271
- Issues with chain bar and brake
Preferred solution: Let the company propose a solution
This Farm Boss Chainsaw is no good and Ace Hardeare in superior Wisconsin is not good business to deal with
- Power when it worked
- Product did not work
Preferred solution: Full refund
Ms 194 will not start when warm
Preferred solution: Let the company propose a solution
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Delhi, DelhiUnprofessional service
Preferred solution: Resolve my problem as soon as possible
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Verified ReviewerFamily Lost Everything In House Fire
Preferred solution: Help to recover
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Verified ReviewerBG 56C Blower
Haven't heard from stihl and don't expect to since they could care less, 5 stihls I've purchased, but not again
- Unknown
- Not having a working product when new
Preferred solution: Deliver product or service ordered
User's recommendation: LOOK SOMEWHERE ELSE FOR POWER EQUIPMENT
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Verified Reviewer | Waiblingen, Baden-WurttembergResolved: Stihl Voided warranty when all use instructions followed
Saw was refurbished (local rep claims this is an "upgrade" and "custom", but he is also likely the original person blocking fixing this situation, sadly all companies have a few bad apples - I hope Stihl fixes this one - thankfully they overruled him).
After extensive back and forth, Stihl reversed their decision and requested to repair the saw - their higher ups were so concerned about this saw failing that they requested the damaged parts be sent to their manufacturing facility to be inspected by their engineers.It...
Cant get to start. Followed instructions in manual and online, for several weeks and cannot get to start. Bring to official repair shop who verifies wont start. They take off covers and find severe piston damage.
The shop reports to Stihl for warranty instructions. Stihl says customer misuse, voids warranty.
Stihl oils used, new fuel, all instructions followed in manual, online Stihl website video, as well as Stihl slideshow instructions on stihl.com and stihlusa.com websites. Not sure how following three sets of published instructions amount to misuse, or how an obscenely expensive "professional" chainsaw should fail spectacularly with slightly over 2hrs of run-time and less than this of actual use.
- Good local dealership
- Servic quality willing to back their product
- Quality
- Will not honor warranty
Preferred solution: Replace power head with new unit as this appears to be a manufacture defect, repair is effectively forcing me to buy a refurbished unit for the price of new as I have essentially not used this saw as 2hrs 17min includes test firing by shop prior to sale
User's recommendation: Consider alternatives as Stihl refuses to honor warranty
Stihl Chainsaw 250 is JUNK!!!!! Do NOT purchase
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT PURCHASE THE STIHL 250 CHAINSAW!!!!
Got to big for the panties they wear
User's recommendation: Stay away
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Verified ReviewerScam danger. Dishonest advertising
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid all Stihl products
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I own several Stihl products and have been pleased with the operation and reliability of all. My complaint involves a ‘rash’ that has developed as a result of operating my Stihl weed trimmer.
I am using this online forum since I have been unable to find a way to communicate my complaint directly to the company. After using the Stihl weed trimmer over several years, after each use I noticed a red patch of skin on my right forearm where it came into contact with the Stihl motor housing. I thought at first that it was due to the heat emitted by the engine. That might be the case but I soon discovered tiny ‘bumps’ in the skin in the same area.
The ‘bumps’ have become more pronounced and are easily felt above the skin. I now suspect that fiberglass or some other product is used in the housing manufacturing of this product, and that it is transferred into the operator’s skin during operation. It’s very annoying and uncomfortable. Would appreciate if the company would comment on this matter, as I’m sure that I am not the only customer/user to experience this.
A warning, at least, should accompany these products if suspicions are correct. A reimbursement would be in order, as I can no longer use the product.