Contact Stihl Customer Service
Stihl Phone Numbers and Emails
Toll-Free Number:
-
(800) 467-8445US
Customer Service:
-
(770) 227-8944US
-
+2 132 185 4905Algeria
-
+2 132 185 5772Algeria
Stihl Emails:
How to Contact Stihl Customer Service?
Most Popular Number:
| Total calls: 437 | Issues resolved: 25 | Last call: May 13, 2025 |
Stihl Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stihl Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stihl is 8004678445. 84% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Stihl may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stihl Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stihl is 8004678445. 84% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Stihl may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Stihl mainly because of product/ service, request for information and staff.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Stihl is info@woermann-angola.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Stihl Website:
Stihl Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
536 Viking Dr
Virginia Beach, VA 23452- 7316
Qingdao Export Processing Zone,
Qingdao, Shandong Province 266113, CN
Av, Sao Borja 3000,
Sao Leopoldo, RS 93032, BR
Stihl Customer Service Reviews
Our local dealer Coltrain Hardware in Ayden, NC would not replace a brand new $500 Chainsaw nor take the part needed off a new one after one day of our use cutting small trees off a residential ditch bank. Nothing was larger than 3 inches in diameter.Dealer said we will have to wait 3 weeks approximately to get part and repaired.
This was not satisfactory to us so i called stihl. Thankfully, Matt at StihlTech Customer Service called the dealer and told them it was under warranty (we even bought extended warranty) and would not have to wait for part nor be charge for shipping or repair. So, Matt at Stihlwas great. Shipped part right out.
We will never do business with this store again. Their manager(Jamie) is the most unfriendly and unprofessional customer service person we have dealt with!
The part that broke after one day use was in the Trigger Mechanism.
So far, we still dont have our chainsaw.
TU for your concern and follow-up.
After calling a 2nd number, was able to talk with Chad...great conversation.
First number I called, placed on hold for over 20 minutes
How Good is Stihl's Customer Service?
Summary of Stihl Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stihl?
Product/ Service Question:
- “Warranty on chainsaw”
- “Broken saw”
- “Broken chainsaw”
Request for Information Question:
- “Want to know best cleaning solvent for chain saw”
- “Question about electric hedge trimmer cost”
- “Questions about the steel US G chain sharpener I bought”
Staff Question:
- “Service problem”
- “Poor service and lied to”
- “Customer service”
Return/ Replace Question:
- “Changing supplier”
- “Replace carburetor on my MS 170 chainsaw steel dumping too much fuel flooding”
- “Head replacement FS56RC”
Shipping and Delivery Question:
- “Chain size”
- “Parts being held up without shipping”
- “Saw size”
Account Question:
- “Weedwhacker”
- “To see if they had a coil for my FS 86 Weedwhacker”
- “The brake bar has locked up and will not release”
Payments and Charges Question:
- “Charger / battery compatibility”
- “Battery charger want come on”
- “Payment question”
Activation/ Cancellation Question:
- “Activation clip is not in bag”
Refund Question:
- “Because I was told at Atwoods in Clarksville Arkansas that I could not get my money back on a chainsaw that I bought there 3 days ago after it broke”
Other Question:
- Chainsaw quit after one day of cutting small trees
- “Promotion on tik ***”
- “20-2 manual”
Compare Stihl Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
