Contact Stihl Customer Service
Stihl Phone Numbers and Emails
Toll-Free Number:
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(800) 467-8445US
Customer Service:
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(770) 227-8944US
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+2 132 185 4905Algeria
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+2 132 185 5772Algeria
Stihl Emails:
Stihl Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stihl Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stihl is 8004678445. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Stihl may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stihl Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stihl is 8004678445. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Stihl may ask you for the following information to identify you as a customer: first and last name.
People call Stihl mainly because of product/ service, request for information and staff.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Stihl is info@woermann-angola.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Stihl Website:
Stihl Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
536 Viking Dr
Virginia Beach, VA 23452- 7316
Qingdao Export Processing Zone,
Qingdao, Shandong Province 266113, CN
Av, Sao Borja 3000,
Sao Leopoldo, RS 93032, BR
How Good is Stihl's Customer Service?
Summary of Stihl Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stihl?
Product/ Service Question:
- “Product not working. Brand new. Will not start. Ace dealer would not help so far. Will talk with store gm tomorrow.”
- “Having problems with product”
- “Warranty information”
Request for Information Question:
- “Complain about my product”
- “Question on an order”
- “Complaint on local Stihl about a product bg 56c leaf blower”
Staff Question:
- “I'm trying to get my br200 serviced. I have brought it to 2 different dealers who say there is nothing wrong with it. It always started on the 2 or 3rd pull. It takes 15 minutes to start. I have been to both places twice. There is some not right.”
- “Lousy service from stihl dealer”
- “Customer service”
Return/ Replace Question:
- “Head replacement FS56RC”
- “Dissatisfaction with FSA 45. Bladed break easily. Hard to replace the blades. I'm very disappointed. I like that it's lightweight and easy to charge but I'm unable to use it”
- “Owner of Stihl 170 MS Chainsaw and want to replace tool for tightening the chain blade.”
Shipping and Delivery Question:
- “Parts being held up without shipping”
- “Saw size”
- “Im not pissed , lol i just cant seem to get the extreem climbing trousers from amywhere ! Ive been a stihl guy since chilghood , and ive been climbing for 16 years ,,, help a tree climber out lol”
Account Question:
- “Weedwhacker”
- “To see if they had a coil for my FS 86 Weedwhacker”
Payments and Charges Question:
- “Charger / battery compatibility”
- “Battery charger want come on”
- “Payment question”
Activation/ Cancellation Question:
- “Activation clip is not in bag”
Refund Question:
- “Because I was told at Atwoods in Clarksville Arkansas that I could not get my money back on a chainsaw that I bought there 3 days ago after it broke”
Other Question:
- “Piece of *** equipment”
- “The can of gas I bought was between one half and two thirds full”
- “Need diagram for ms 271 chainsaw”
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