Almer, Andalusia
Not resolved

I live in Spain & purchaced my 3rd chaisaw 3 years ago after disappointing performance from the previous 2 non Stihl models I owned.I spent quite some time in the dealers making a decision & finally chose to opt for the most expensive model that was available in the shop at that time as I wanted reliability & enough power to cut the tough old trees I chop for personal fire wood use during the 4 coldest months.

Related: Stihl - Junk

This model cost me 500€, which was considerably more than other makes were offering for the same, or greater size/power ratio. Within the first year the "bobina" (I assume that this was the coil, though I am not certain as the Spanish dealer who explained the falult does not Speak english) failed & needed replacing which took about a month to get delivered & fitted. I cannot say that I have been overly impressed with the performance of this machine as although has been (till now) reliable, I feel that the power has been somewhat lacking at times. I have been very aware of always having a sharp chain, using Stihl oilmatic 2 stroke petrol oil at the correct ratio, & servicing the chainsaw whenever the chain was replaced.

I even purchased a Picoduro chain as some of the old Almond & olive I have to cut is very tough & bluntens normal chains quickly. I only use this machine once a week & for about 1-2hours at a time, however last weekend it stoped whilst I was in the middle of chopping wood & did not want to restart, so I took it to the Stihl dealers for a repair. When I went to enquire about the problem today I was horrified to be told that the cylinder & piston have somehow been scored & a piece of the piston is broken. The cost of this repair will be 300€!!

This is extortionate & after looking on ebay how much parts for stihl chainsaws are available from I noticed that even genuine Stihl parts are available brand new for much less than this, & if I were to use generic parts it is a fraction of the cost. You may say generic parts are not of the same quality. This may be true, but it is very hard to convince someone like myself that spending another 300€ on repairing a chainsaw that initially cost me double or more than of some of the other makes is a wise decision. I am of the belief that there are many occasions when spending more makes absolute sense, but in this case I am waiting to be convinced.

I am a builder by trade & value my tools highly.

This was not for professional use & I have taken great care not to abuse this machine as is invaluable for me to gather firewood to heat my home during the brief cold period where I live.There would be little to no use of this machine from April - November when it is stored in a clean & dry tool shed.

Review about: Ms251 Chainsaw.

I didn't like: Price of replacement parts.

Review #788343 is a subjective opinion of a user.

Discounts and Special Offers
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Stihl?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Dimeo Farms - Blueberry Plant Review Dimeo Farms "They sent me sticks w/exposed roots. They agreed to exchange for potted, then changed their minds & threatened to have the police waiting for me. They kept referencing their terms..." Read more Trugreen - WORST EXPERIENCE EVER! Trugreen "Met with sales person April of 2016 and walked the yard. Assured me they'd take care of everything we were seeing and my lawn would look terrific. Extremely quick to..." Read more Dimeo Farms - No Organic Seal misleading with his advertising about organic Dimeo Farms "I call DiMeo fruit farms looking for Star blueberry plants but i wanted organic since i live down south thats what they grow here. I talked to the owner Anthony..." Read more DO NOT GET STONEMAKERS! Big mistake! Stonemakers "We had a patio installed and after one winter it looked terrible. The color has faded completely, the concrete itself is chipping and the sitting walls have white leaking down..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more Pizza Hut - Always a problem Pizza Hut "I waited over 2 and a half hours for my first order. Let me say on average I wait over an hour and a half the pizza hut I order..." Read more Leonid Dzhedzhula - My PayEE ID is wrong Leonid Dzhedzhula "Dear Support TEam, I need to withdraw money from Swiss Freelance company ( DeutscheForschungsGruppe ), but PayEE ID: BrideFord92 is wrong, so I could not invoice the company for the..." Read more Prudential Visas Scam - Beware from big scammer  Prudential Visas Scam "Beware from big scammer - They don’t have valid trade license for immigration activity. - They are not authorized agent for Canada, Australia and new Zealand immigration they even don’t have MARA..." Read more