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Tried for (5) days to contact customer service

Stihl - Tried for (5) days to contact customer service
I tried to contact sthil customer service wit (2) call a day for (5) days.. when I finally did get thru a rude customer service rep put me on hold and left me for @4 min.. I just hung up.. all I got to say was that I bought a br700 a week ago.. she cut me off and told me to hold.. had I known once I googled the info that once you put fuel in it you stuck.. I used it (1) time for 10 min and saw I needed more power.. was curious about upgrading to the br800.. now im gon sell this br700.. lose $ on the deal and buy echo .. lesson learned

User's recommendation: check the return/ exchange policy.

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ID
#4146670 Review #4146670 is a subjective opinion of poster.
Pros
  • Hype
Cons
  • Customer service
Preferred solution
exchange

No help at all

To whom it may concern On April 17, 2022 I purchased a blower from Atwoods on Highway 82 Gainesville Texas, I blew my front porch off my back porch and leaves that were gathered it worked perfectly fine, then my pull cord retractor broke I took it in November 20, 2022...
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ID
#4176088 Review #4176088 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Junk and absolutely NO customer service

I purchases a $300.00 Weedeater, used it 3 times and it broke down and was in the shop for 3 weeks. Got it back, used it 4 times, it's been int he shop for over a month. If Stihl is really a good product then I feel this pc of junk should be replaced or my money reimbursed but I get absolutely NOTHING of a response.
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ID
#4136137 Review #4136137 is a subjective opinion of poster.
Preferred solution
replacement

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Verified Reviewer

Product did not last and the serviceman wanted 450 dollars to fix a tool that cost 150 dollars new wtfand I have to pay 50 dollars to him for not fixing my tool