Stihl
Stihl Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stihl has 1.9 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Power when it worked, Product when it worked, Start easy.
Cons: Servic quality willing to back their product, It not working from day one, Poor quality.Recent recommendations regarding this business are as follows: "I would like to give it a five-star rating, when I see how they treat me as a customer with this problematic tool that I bought very frustrating to have the Rope lock up on me as if the valves are out of adjustment which it couldn't be since it's done it since day one", "Buy another pruoduct", "Go to another big name power equipment", "Need new mower", "Do not buy from Stihl official website".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stihl has 1.9 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Power when it worked, Product when it worked, Start easy.
Cons: Servic quality willing to back their product, It not working from day one, Poor quality.Recent recommendations regarding this business are as follows: "I would like to give it a five-star rating, when I see how they treat me as a customer with this problematic tool that I bought very frustrating to have the Rope lock up on me as if the valves are out of adjustment which it couldn't be since it's done it since day one", "Buy another pruoduct", "Go to another big name power equipment", "Need new mower", "Do not buy from Stihl official website".
Most users want Stihl to offer a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Stihl Reviews
"Bought a trimmer thought it would work easily"
I have been having trouble with the string since I bought it. I spend more time having the trimmer work. I understand there is only a three-month warranty on...
"Rusted Felco pruners after 1 month"
Awful. The phone number I got was a US one, and I'm in Canada. The customer service person gave me supposedly the Canadian number, which happened to be an...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
I spent over 500 dollars on a brush cutter for a mix engine. They said they started it in the back room.
Then, they brought it out, saying it runs every single time. Since day one, when I've tried to start it, I've had to yank on the cord so many times.
It almost feels like I'm going to yank the powerhead off the shaft. It's been that way since I bought it.
- One of the top three best power tools made
- Difficult to get a straight answer from anyone involved with still starting from the ace hardware where i bought it all the way to calling technicians on the phone
Preferred solution: Repair my tool or a straight answer instead of all this double talk I get from your technicians and your sales people, but definitely fix my tool as I paid to qualify for the extra warranty by buying the gallons of fuel mix
User's recommendation: I would like to give it a five-star rating, when I see how they treat me as a customer with this problematic tool that I bought very frustrating to have the Rope lock up on me as if the valves are out of adjustment which it couldn't be since it's done it since day one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rusted Felco pruners after 1 month
Awful. The phone number I got was a US one, and I'm in Canada.
The customer service person gave me supposedly the Canadian number, which happened to be an e-commerce number/scam.
I managed to find another number, and the person there explained to me, on my third call, that the customer service is managed by dealerships in Quebec.
When I found a dealer, it was not the case. So, I'm stuck with my rusty, brand-new, Swiss-made Felco pruners.
- Renowed brand with lifetime warranty
- No answers
- No customer service
- Low quality for high price
Preferred solution: Full refund
User's recommendation: Do not buy from Stihl official website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, Pennsylvania
Bought a trimmer thought it would work easily
I have been having trouble with the string since I bought it. I spend more time having the trimmer work.
I understand there is only a three-month warranty on the string mechanism. I do not recommend this product.
It is inferior and I can't believe it is made in the USA. I can't even cut my weeds which are growing.
User's recommendation: Buy another pruoduct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response
Answer the phone, multiple calls for nothing no service in my area. I have several pieces of equipment that arent working
Preferred solution: Repairs
Ransom Canyon, Texas
Resolved: No one answers the phone Unable to speak to customer service
Dissatisfaction with FSA 45. Bladed break easily.
Hard to replace the blades.
I'm very disappointed. I like that it's lightweight and easy to charge but I'm unable to use it
User's recommendation: Do not get blades. Buy a product which you buy more easily. Home Depot or Lowe’s
Lascassas, Tennessee
Problems with product
Used 4 hours total brand new I even use the Stihl pre mixed fuel these smaller Stihl saws are absolute junk ran good during and after break in period now after it runs for about 10 minutes I have to give it a break once it cools down it'll run again I've had multiple brand saws and never had a brand new saw run this bad I have a Husqvarna 18 in 440 for bigger projects had for years other than usual maintenance 0 problems
User's recommendation: Go to another big name power equipment
Ypsilanti, Michigan
New mower broke
Drive train is not working properly. Parts on backorder possibly 2 months.
Told to keep using it. Concered about causing more damage.
I have only used the mower about 8 times. Can I just get a new mower?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't find replacement blades
This company is a joke; you can't buy parts online, can't find them, and they don't deal with customers directly. Been on a hunt for weeks for a set of replacement blades.
Called all over and Stihl can't tell us if anyone has them or where to locate them.
Don't buy a disposable mower because for $6k you can't even use it! POS company!
- Great mower when it works
- Cant find parts
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID AT ALL COSTS!!
Ypsilanti, Michigan
New mower broke
Want new mower.Told to keep using mower til parts come in which could be a while. Only used it about 8 times.
User's recommendation: Need new mower
My chainsaw stopped running
My boy just bought this chainsaw for me for Christmas. It was running yesterday but started getting hot, so I shut it down.
Today, it doesn't want to run. Please call me back at 208-312-****.
Preferred solution: Full refund
Monteagle, Tennessee
Too much politics in ads, black and white push.
Your latest ad showing a black man with a white female and 2 , 50-50 kids does nothing for the product. If you want to make a political woke statement move on.
Your wasting co $ pushing an agenda not for the working public.
Invest in your product quality instead of pushing woke agenda. GET WITH STIHL !!
Piqua, Ohio
Over priced POS
I bought an over $200 POS trimmer. It never trimmed a single bush. Cuts out the moment it goes sideways which is how you trim bushes.
User's recommendation: A different brand
Stihl weedeater bad experience
My dear 80 year old husband who is on oxygen 24/7 bought a weedeater for $129 at Valle Vista home center.He got back and realized the weedeater was too small and inadequate for the huge weeds to tackle.I took it back to Valle Vista still brand new and receipt that he paid for in cash.The management team said they could return his money but subsequently stated that Stihl would not give a refund.Valle Vista told us to charge it completely and it would last for a couple of hours,however the charge only lasted around 40 minutes.So now we have a horrible,non working weedeater on our hands. If you ask me that is preying on the elderly for financial exploration and is punishable under California penal code 368 for up to 4 years.I will persevere this matter until we get justice for the matter regarding the injustice in the way we were so calloused treated.I don't know where you guys moral compass is,or if you ever had one in the first place!!
- No pros here just cons
- Capitalizing or preying on elderly
- No support
Preferred solution: Full refund
User's recommendation: Worst of the worst experience ever,no wonder Stihl isn't BBB accredited.
If it was unused and able to be resold, they should return the money. If it was used, even once, they will only exchange for same item.
Phoenix, Arizona
Chainsaw
Fix this mistake not my fault store new pull chain junk awful new chainsaws I hate them lost 500$ buying from Prescott true value make this right I will let others know how you directly or indirectly ripped me off make the correct and I will be thank ful
Bloomfield Hills, Michigan
Chainsaw 271 **** new bad Condition the motor metal no good quality the material
I bought a new 271 chainsaw, I used it for three days and the chainsaw broke, and I paid $580 for 3days used,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Parts for ms271 chainsaw
Yes I recently purchased a stihl ms 271 chainsaw with the hopes of rebuilding it but when I went to buy the parts online they are outrageously expensive and I was hoping you could direct to a place i could purchase them a little cheaper because I have 4 children and my oldest has severe autism so we have very very little extra money and I am trying to clear my land for my son he is the one with autism can play outside and I wouldnt have to worry about him being ran over so if you could help I am desperate please help me the parts i need are the cylinder,piston and rings thanks in advance John Hull and Jaydin Hull my beautiful son
Preferred solution: Price reduction
About
Stihl Incorporated is one of seven manufacturing facilities in the STIHL Group. The Virginia Beach complex is located on over 100 acres with 1 million square feet of manufacturing and warehouse space. STIHL Incorporated began manufacturing at the Virginia Beach Facility in 1974. The company has now grown to more than one million square feet of manufacturing and administration space in Virginia Beach. The chain saw is the cornerstone of the industry, but the company also manufactures a variety of handheld outdoor power equipment. Customer care of the company is available via e-mail using the web-site of the company.
Stihl is ranked 248 out of 2719 in Equipment category
USA
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don't know who told you you only had a 3 month warranty on your string head but they've got rocks for brains. Bring it to a good Stihl dealer and they'll fix it for you or give you a new one