Stihl
Stihl Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stihl has 1.9 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Stihl to a friend or colleague.
- Rating Distribution
Pros: Power when it worked, Product when it worked, Start easy.
Cons: Servic quality willing to back their product, It not working from day one, Poor quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stihl has 1.9 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Stihl to a friend or colleague.
- Rating Distribution
Pros: Power when it worked, Product when it worked, Start easy.
Cons: Servic quality willing to back their product, It not working from day one, Poor quality.Recent recommendations regarding this business are as follows: "I would not go to Beasley‘s in mineral if it was the last place on earth, I would just buy a new saw", "Buy your products made by Echo. You can buy parts and every Home Depot stands behind their product.", "I would like to give it a five-star rating, when I see how they treat me as a customer with this problematic tool that I bought very frustrating to have the Rope lock up on me as if the valves are out of adjustment which it couldn't be since it's done it since day one", "Buy another pruoduct", "Go to another big name power equipment".
Most users want Stihl to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Stihl Reviews
"Rusted Felco pruners after 1 month"
Awful. The phone number I got was a US one, and I'm in Canada. The customer service person gave me supposedly the Canadian number, which happened to be an...
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Verified Reviewer |
Mineral, Virginia
Poor service, lied to , and was told there would be no check out Fee and they charged me $40 which is fine, but don’t tell me nothing and then charge
I took my saw in for service. I was told there's no fee to check it.
I got a call stating it needed an engine, which would cost $500. I went up there to talk to them because they couldn't give me any reason why they said that's what it needs to fix it. They asked, 'Do you want it or not?' I found out I could buy the engine I was told for $320, so I ordered it and paid for it. When it comes in, all I get is a piston and a jug and rings.
I said this is not an engine. He says, according to Steel, that's the whole engine.
I've been doing business there unsatisfied for over 25 years; every time they work on my saw, I have to take it somewhere else. I just went and bought a Husqvarna saw because I am through with this nonsense.
- Have used the product for over 25 years have six pieces of equipment
- Cannot buy the parts yourself you have to go to the steel dealer and put up with their abuse
Preferred solution: Full refund
User's recommendation: I would not go to Beasley‘s in mineral if it was the last place on earth, I would just buy a new saw
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rusted Felco pruners after 1 month
Awful. The phone number I got was a US one, and I'm in Canada.
The customer service person gave me supposedly the Canadian number, which happened to be an e-commerce number/scam.
I managed to find another number, and the person there explained to me, on my third call, that the customer service is managed by dealerships in Quebec.
When I found a dealer, it was not the case. So, I'm stuck with my rusty, brand-new, Swiss-made Felco pruners.
- Renowed brand with lifetime warranty
- Low quality for high price
- No answers
- No customer service
Preferred solution: Full refund
User's recommendation: Do not buy from Stihl official website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, Tennessee
Chad. Good rep
After calling a 2nd number, was able to talk with Chad...great conversation.
First number I called, placed on hold for over 20 minutes
Orlando, Florida
Defective hedge trimmer
This hedge trimmer has given me problems from the very first week I bought it. Hard starting, bogging down, stalling and smokes like a BBQ.
Bought it ACE hardware on Narcoossee Rd. Orlando. A repair person named Jay says that's the way it works. He blames the owner for all the problems.I mixed the oil wrong, I adjusted the carburetor, on and on.
I brought that unit in for repairs more times than I can remember. I thought Stihl was the best.
The owner of ACE hardware did not stand behind the repairs. I will not buy from them again.
User's recommendation: Buy your products made by Echo. You can buy parts and every Home Depot stands behind their product.
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Verified Reviewer |
Louisville, Kentucky
Trying to find 7 tooth sprocket for 029 older Stihl chainsaw
I have a STIHL 029 THAT WAS PURCHASED 20-25 YEARS AGO. IT IS STILL IN EXCELLENT CONDITION.
MY CHAIN SPROCKET BROKE AND I HAVE BEEN SEARCHING FOR A REPLACEMENT SPROCKET. WHILE HAVING NO LUCK AT THE LOCAL STIHL DEALERSHIPS I CALLED STIHL CORPORATE CUSTOMER SERVICE. I DISCOVERED THAT REPLACEMENT PARTS FOR MY SAW ARE NO LONGER AVAILABLE.
I WAS GIVEN THREE PARTS DEALERSHIPS TO CALL TO SEEI IF I CAN FiND THIS PART. I'm JUST FRUSTRATED THAT NO SERVICE PARTS ARE STILL AVAILABLE.
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Verified Reviewer
Complaint
I spent over 500 dollars on a brush cutter for a mix engine. They said they started it in the back room.
Then, they brought it out, saying it runs every single time. Since day one, when I've tried to start it, I've had to yank on the cord so many times.
It almost feels like I'm going to yank the powerhead off the shaft. It's been that way since I bought it.
- One of the top three best power tools made
- Difficult to get a straight answer from anyone involved with still starting from the ace hardware where i bought it all the way to calling technicians on the phone
Preferred solution: Repair my tool or a straight answer instead of all this double talk I get from your technicians and your sales people, but definitely fix my tool as I paid to qualify for the extra warranty by buying the gallons of fuel mix
User's recommendation: I would like to give it a five-star rating, when I see how they treat me as a customer with this problematic tool that I bought very frustrating to have the Rope lock up on me as if the valves are out of adjustment which it couldn't be since it's done it since day one
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Verified Reviewer |
Idabel, Oklahoma
Helena flood
Lost our work tools in Hurricane Helena, just wondering if you all could help us out,we had one of your industrial leaf blowers and one of your cutoff saws we use to for our masonry business
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Verified Reviewer |
Wayne, Pennsylvania
Bought a trimmer thought it would work easily
I have been having trouble with the string since I bought it. I spend more time having the trimmer work.
I understand there is only a three-month warranty on the string mechanism. I do not recommend this product.
It is inferior and I can't believe it is made in the USA. I can't even cut my weeds which are growing.
User's recommendation: Buy another pruoduct
Riceboro, Georgia
Price issues
I purchased a stihi saw last week and he paid more money for the saw in store. And it was a smaller saw.
I called to return the he saw same day, but I couldnt because the salesman put gas in it to demonstrate.
Well it would helpful if they told him no return. I am upset about the sale.
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Verified Reviewer
No response
Answer the phone, multiple calls for nothing no service in my area. I have several pieces of equipment that arent working
Preferred solution: Repairs
Ransom Canyon, Texas
Resolved: No one answers the phone Unable to speak to customer service
Dissatisfaction with FSA 45. Bladed break easily.
Hard to replace the blades.
I'm very disappointed. I like that it's lightweight and easy to charge but I'm unable to use it
User's recommendation: Do not get blades. Buy a product which you buy more easily. Home Depot or Lowe’s
Lascassas, Tennessee
Problems with product
Used 4 hours total brand new I even use the Stihl pre mixed fuel these smaller Stihl saws are absolute junk ran good during and after break in period now after it runs for about 10 minutes I have to give it a break once it cools down it'll run again I've had multiple brand saws and never had a brand new saw run this bad I have a Husqvarna 18 in 440 for bigger projects had for years other than usual maintenance 0 problems
User's recommendation: Go to another big name power equipment
Ypsilanti, Michigan
New mower broke
Drive train is not working properly. Parts on backorder possibly 2 months.
Told to keep using it. Concered about causing more damage.
I have only used the mower about 8 times. Can I just get a new mower?
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Verified Reviewer
Can't find replacement blades
This company is a joke; you can't buy parts online, can't find them, and they don't deal with customers directly. Been on a hunt for weeks for a set of replacement blades.
Called all over and Stihl can't tell us if anyone has them or where to locate them.
Don't buy a disposable mower because for $6k you can't even use it! POS company!
- Great mower when it works
- Cant find parts
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID AT ALL COSTS!!
Ypsilanti, Michigan
New mower broke
Want new mower.Told to keep using mower til parts come in which could be a while. Only used it about 8 times.
User's recommendation: Need new mower
My chainsaw stopped running
My boy just bought this chainsaw for me for Christmas. It was running yesterday but started getting hot, so I shut it down.
Today, it doesn't want to run. Please call me back at 208-312-****.
Preferred solution: Full refund
About
Stihl Incorporated is one of seven manufacturing facilities in the STIHL Group. The Virginia Beach complex is located on over 100 acres with 1 million square feet of manufacturing and warehouse space. STIHL Incorporated began manufacturing at the Virginia Beach Facility in 1974. The company has now grown to more than one million square feet of manufacturing and administration space in Virginia Beach. The chain saw is the cornerstone of the industry, but the company also manufactures a variety of handheld outdoor power equipment. Customer care of the company is available via e-mail using the web-site of the company.
Stihl is ranked 247 out of 3021 in Equipment category
USA
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don't know who told you you only had a 3 month warranty on your string head but they've got rocks for brains. Bring it to a good Stihl dealer and they'll fix it for you or give you a new one