Stihl
Reviews and Complaints
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Verified Reviewer |
Benton, Arkansas
I bought a chain saw in agusr an it ran 30 min an I just got it back an it did the same thing
I got a chain saw I paid 600 dollar for an Johnston home center inagusr I used it thirty min on the day I bought it an it *** off an would not start then I took it back an they said they fix it then a month later I checked on it an they said they order part for it then the last day of October I called an they said it was ready Iwhen I got there they said they did not put an knew part on it that it was flood an i ask if they where serious to keep something thtee months an say thet where ordering part then when i got back home u started to use it an five min into it stoped working now i called them an sthil an said i wanted my monet back ot a knew saw an they said it was to old an it was usef for maybe 25 min old it say on sthil web siye if your not haooy or satisfied that you can get a money bacj ora new saw but it back eith them an i have niy heard from eather one of them again i just want a chain saw. I been dealing with the city about tree for almost four months an out six hundred dollar
- 600
Preferred solution: My money back or a knew chain saw that is not a lemon
Abita Springs, Louisiana
No resolutionn
Dealer told me try something else
Unit wont start
Cord was stuck
It took two people to hold it while trying
To start it. I will file suit if no reply
- Use bad decisions
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalamazoo, Michigan
I bought a chain saw in agusr an it ran 30 min an I just got it back an it did the same thing
It aost been four months an I still get the run around the saw. A lemon an sthil does not care or Johnston I mean it is not rite to try to get over on someone the time before this it got a knew carb an this time they said it need a carb an ring it has only ran maybe 35 min the whole day I had it is there anyone that can help me would not buy anything else from themni
User's recommendation: l
Parts for battery powered weedeater
Local dealer not meeting parts needs. Waiting over 30 days for small C-clip to hold line spool on weedeater head
- Great product
- Slow service
Preferred solution: Deliver product or service ordered
User's recommendation: Change Stijl dealer that don’t follow through on parts and service needs
Lemon weedwacker
Taken in multiple times and never wants to run correctly. Constantly has zero power to run full throttle
- Used to be good
- Now they constantly have problems
Preferred solution: Full refund
Springfield, Ohio
Chainsaw
Chainsaw never works it wont start new piece of *** I hope they take it back if not I will probably break it to little pieces
User's recommendation: Don’t buy piece of ***
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Verified Reviewer
Tried for (5) days to contact customer service
I tried to contact sthil customer service wit (2) call a day for (5) days.. when I finally did get thru a rude customer service rep put me on hold and left me for @4 min..
I just hung up.. all I got to say was that I bought a br700 a week ago.. she cut me off and told me to hold.. had I known once I googled the info that once you put fuel in it you stuck..
I used it (1) time for 10 min and saw I needed more power.. was curious about upgrading to the br800.. now im gon sell this br700..
lose $ on the deal and buy echo .. lesson learned
- Hype
- Customer service
Preferred solution: exchange
User's recommendation: check the return/ exchange policy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Ramon, Alajuela
Bad unit
I bought a blower 2 months ago in the United states took it to Costa Rica and the unit its bad can a Costa Rica stihl dealer respond with warranty or I have to ship it back to the USA.
Preferred solution: A new unit
Kansas City, Missouri
I have had to have saw in shop 3 times because oil pump
First time I took it in was told I was not running at high enough RPM took to another had another pump installed used twice not oiling they put another pump in
Marco Island, Florida
Stihl BG56C. Was in Florida flood. What is best suggestion to get running, if possible?
The blower was under water. Now dry.
Would like best suggestion to try & get started. What more can I tell you?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Is stiyl usa legit ..i orretedd 4cdays ago and ibhavevorderv number vit no tracking
i ordered a poe saw reeiived order number but it was only 80 bucks but theite lookede legit ...i hope its not a scam my wfe is gonna be pis
- Great product
- Servic quality willing to back their product
- Resolution so far
Preferred solution: Deliver product or service ordered
User's recommendation: might be scam
Fayetteville, Arkansas
Oil pump in my ms250
I have had the saw in the shop three times for the pump first time was told I was not running at high enough RPM second time the shop replaced the pump work for two uses took back to shop and they replaced the pump again I have as much in pumps as I do the saw I have two other saws a ms170 and a Husqvarna never a problem with them
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Verified Reviewer |
Dallas, Texas
Product did not last and the serviceman wanted 450 dollars to fix a tool that cost 150 dollars new wtfand I have to pay 50 dollars to him for not fixing my tool
Haven't heard from anyone I own two other stihl products but never again
I can literally buy three for what it I'll cost to repair mine never again!!! I have bought other brands cheaper that lasted longer than this piece of crap
User's recommendation: Buy shindaiwa if you are a pro or something cheap that if it goes out you can toss it
Oklahoma City, Oklahoma
No help at all
To whom it may concern
On April 17, 2022 I purchased a blower from Atwoods on Highway 82 Gainesville Texas, I blew my front porch off my back porch and leaves that were gathered it worked perfectly fine, then my pull cord retractor broke I took it in November 20, 2022 no one at Atwoods could help so I took it to John Deere on Highway 82 in Gainesville Texas they wanted to charge me $120 an hour I ask them why? Were getting rid of gas powered..
everything will now be battery operated and then asked if I would like to buy a battery operated blower I stated that this one is still new and works perfectly fine but I refuse to pay more for labor than what the unit cost new also this product is no longer American made we have to get lithium from China, is this the way stihl is going to work? if so myself and three of my friends will no longer buy your product I have three chainsaws one less blower one pole saw and when these are done working I will go to another brand.!
User's recommendation: Go to another brand sthil is worthless
Junk and absolutely NO customer service
I purchases a $300.00 Weedeater, used it 3 times and it broke down and was in the shop for 3 weeks. Got it back, used it 4 times, it's been int he shop for over a month. If Stihl is really a good product then I feel this pc of junk should be replaced or my money reimbursed but I get absolutely NOTHING of a response.
Preferred solution: replacement
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It now February an nothing still haseen dione they say there waiting onp art but I could get the whole head off Amazon the next day I think they do not know what there doing