Stihl
Reviews and Complaints

To whom it may concern

On April 17, 2022 I purchased a blower from Atwoods on Highway 82 Gainesville Texas, I blew my front porch off my back porch and leaves that were gathered it worked perfectly fine, then my pull cord retractor broke I took it in November 20, 2022 no one at Atwoods could help so I took it to John Deere on Highway 82 in Gainesville Texas they wanted to charge me $120 an hour I ask them why? Were getting rid of gas powered..

everything will now be battery operated and then asked if I would like to buy a battery operated blower I stated that this one is still new and works perfectly fine but I refuse to pay more for labor than what the unit cost new also this product is no longer American made we have to get lithium from China, is this the way stihl is going to work? if so myself and three of my friends will no longer buy your product I have three chainsaws one less blower one pole saw and when these are done working I will go to another brand.!

Sent this email a week ago, and still no response. Incredibly poor customer service.
"First off, yes, I understand that your POLICY when a tool fails, is you have the right to repair it instead of replacing it.

But when that decision was made, did it factor in when a tool repair would take 4-5 months or longer to repair? I had a new, barely used chainsaw. It failed from what I would term as minor or below average use. Now because you won't replace it, and aren't sending a part for the repair, I have a $1600 chainsaw sitting at a dealer that I can't use.

For months and months. I thought I bought what would be the best chainsaw available. Unfortunately, with that price, I can't afford to buy another one while I wait, and wait and wait without one. I've needed the saw for a project I was in the middle of, and for fire wood MONTHS ago.

It failed Nov 7th. Now yesterday, we had a major ice storm and I have trees down all around the property. So now I have to go buy a new chainsaw just to get through this storm even though I already paid $1600 for one? My dealer has it because of your "POLICY".

I have no saw. Paid for one. But don't have one. And Stihl is saying, no problem, "it's our POLICY".

I sure wish someone could read what I just wrote and put themselves in my shoes, and NOT read off your script about policy. Seriously, how would any of you feel if it was YOU contacting let's say Husqvarna about your chainsaw that failed? Would you understand that 4-5 months is reasonable? More likely you would be making fun of how your competitor takes FOREVER to repair their tools.

And you personally would be frustrated if you had 15 acres and lots of work to do with the saw they won't fix! Replace my chainsaw, or overnight a repair part, or get me a replacement so I can clear these trees and get back to work! Can someone please move this email up the chain a little farther? I did contact Stihl about this issue back in late Jan or early Feb.

after it had been sitting at my dealer since November. Request 080222-Z721**** Ref.:0217500**** Feb 8th, you asked for more info. Feb 8th, I sent that info. Dealer is Bob's Power Center in Rhinelander WI.

Serial # is 18807**** Feb 10th, a Jonathan M at your place emailed that he would contact Bob's Power Center to see what part was needed. Then no response from Jonathan M at Stihl. March 1st, I sent an email to Jonathan M at Stihl asking if there has been any update as I hadn't heard anything in 3 weeks. Still no response.

No offense to Jonathan M, he may be a great customer service rep. But as a customer, a feeling of help would be wonderful. Can somebody else look into this? And actually respond?

And yes, I've contacted the dealer a number of times also, they are waiting for a part from ......Stihl. Feel free to call me 920-###_#### I reiterate, we've had an ice storm. I have trees down. I bought a very expensive chainsaw that is just sitting on a shelf because your policy won't replace it.

SINCE NOVEMBER 7TH!

Please get it replaced or fixed! Very very frustrating."

First of all this is my FIRST and likely last Stihl purchase. Second, I feel about tools the way most women feel about shoes, so when my last weedwacker died I thought I would "invest" in a "quatilty" product.

Over the 20 years we have been in this home we have used various brands. My last was a used Ryobi and I loved it but it died. I decided to purchase this unit and was pleased when I picked it up all set up in April. Well, I got home and I got sick so there it sat til this past weekend when I finally had an opportunity to trial it.

I liked 1. the wt, 2. the deflector shileld for keeping all the junk off of me. what I didn't care for was the weed feeder.

I had to continually stop the rotation to check the line for advancement. This became annoying then I had to be patient and the yard took an additional 30 min. which brought it to 2 hours...not pleased, each time I had to pry the line apart with a pliers. After the third attempt I decided I had enough.

This unit was not for me. So I cleaned it up and put it in the car and was shocked to discover the I missed the 7 day cutoff for returns by a bunch PLUS I was educated by the dealer that in order for this to work properly I would have to stop it to check on the line length or it would continue to do this. No thank you. I am SOOOO sorry I brought this.

I am attempting a different head with a non self feeding line but if that doesn't work I will sell it and return to my Home Depot brands that are reliable and have a reasonable return policy. This stuff is a little too highbrow for my taste. Seriously, all this money and not able to return after 7 days...HA!

Not impressed! The people at the dealership were pleasant enough but for that kind of money I should be over the moon and not SOOO disappointed!